Privacy policy.
Privacy Policy for Kin Wellness
Effective Date: 10/01/2024
At Kin Wellness, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you access our virtual mental health services.
1. Information We Collect
We collect the following types of information:
Personal Information: When you schedule a session or contact us for services, we may collect your name, email address, phone number, date of birth, and other information necessary to provide our services.
Health Information: To provide appropriate mental health care, we may collect information about your mental health history, current symptoms, and other health-related details. This information is sensitive, and we take extra measures to safeguard it.
Payment Information: If you pay for services, we may collect payment information, such as credit card details. This information is processed securely by our payment processor.
Technical Information: We may automatically collect certain information about your device and online activities, such as IP address, browser type, and operating system, to improve the quality of our services and user experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and deliver virtual mental health services.
To process payments and manage your account.
To communicate with you about your appointments, billing, and other related matters.
To comply with legal requirements, including reporting obligations for mental health services.
To improve the quality of our services and enhance your experience with Kin Wellness.
3. How We Protect Your Information
We are committed to maintaining the security of your personal and health information. We implement various physical, technical, and administrative safeguards to protect against unauthorized access, use, or disclosure. All virtual therapy sessions are conducted through secure, HIPAA-compliant platforms.
4. Sharing Your Information
We do not sell or rent your personal or health information. However, we may share your information with third parties in the following circumstances:
Service Providers: We may share information with trusted third-party service providers who assist us with operations such as payment processing or technical support. These providers are bound by confidentiality agreements.
Legal Compliance: We may disclose your information if required by law or in response to a valid legal request (e.g., court order, subpoena).
Emergency Situations: If we believe that you or someone else is at risk of harm, we may disclose information to protect your safety or the safety of others.
5. Your Rights and Choices
As a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):
Right to Access: You can request to access the personal information we have collected about you.
Right to Delete: You can request that we delete your personal information, subject to certain exceptions.
Right to Opt-Out: You can opt out of the sale of your personal information, although we do not sell your information.
To exercise these rights, please contact us using the contact details below.
6. Retention of Your Information
We retain your personal and health information for as long as necessary to fulfill the purposes for which it was collected, or as required by law or professional ethical guidelines. Once it is no longer needed, we will securely delete or anonymize it.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on our website and update the "Effective Date" at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us:
Kin Wellness
Email: info@kin-wellness.com
Phone: (840) 465-4183
Website: https://www.kin-wellness.com/